Thank you for choosing steinluxe.shop. We hope you are satisfied with your purchase of home goods. If you are not completely satisfied with your order, we offer the following refund and return policy to ensure a pleasant and worry-free shopping experience.
Obtain Authorization: After obtaining our return authorization, you can ship the item directly back.
Package Preparation: Ensure the package is properly packaged to prevent damage during transit. We recommend using a trackable shipping service to track the package’s delivery status.
Return Address: Our return address will be provided in your return authorization.
Once we receive the returned item and confirm it meets the return conditions, we will:
Process the refund within 7-14 business days.
The refund will be credited to your original payment method. If you paid by credit card, the refund will appear in your account approximately 3-5 business days after processing.
The following items are not eligible for return:
Clearance or promotional items (if specifically stated).
Items that have been opened and used after acceptance.
For returns due to errors or defects, we will cover the return shipping costs.
If you wish to exchange an item, please apply for a return following the return process above and reorder the item you need after your refund is processed.
Thank you for choosing steinluxe.shop! We hope you have a smooth return process and look forward to continuing to provide you with high-quality home goods.
