FAQs

Welcome to steinluxe.shop! Below are answers to some frequently asked questions to help you better understand our products, services, and shopping process. Please feel free to contact us if you have any further questions.

  1. How do I place an order?

To place an order, browse our website, select your desired items, click “Add to Cart,” and then proceed to the checkout page to fill in the required information and complete payment.

  1. What payment methods are accepted?

We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Secure payment methods such as PayPal

  1. How long does it take to ship?

Generally, we will process and ship your order within 1-3 business days after you place it. Depending on your location, delivery time is approximately 3-7 business days.

  1. What size item should I choose based on my home space?

To ensure that the items you purchase are suitable for your space, we recommend that you measure the corresponding area before purchasing and refer to the size information provided on the product page. If necessary, you can also contact customer service for further advice.

  1. How do I return items?

If you wish to return an item, please contact customer service within 30 days of receiving the item and ensure it remains in its original condition. For detailed return procedures, please visit our Refund and Returns Policy page.

  1. When will I receive my refund?

Once we receive the returned item and confirm it meets the return conditions, the refund will be processed and returned via the original payment method, typically taking 7-14 business days.

  1. Can I exchange an item?

Yes, you can return the item through the return process and then place a new order for the item you wish to exchange. If you have any further questions, please contact customer service.

  1. Is self-pickup available?

Currently, we only offer online order fulfillment; self-pickup is not available.

  1. Is there a warranty for the items?

We offer a basic quality guarantee for all items sold. If you receive a defective item or an item that does not match the description when you placed your order, please contact us within 30 days of receiving the item, and we will assist you.

  1. How do I register a member account?

You can create your account by clicking the “Register” or “Login” button on the website homepage and filling in the relevant information. After registering, you will enjoy exclusive promotions and a convenient shopping experience.

  1. Didn’t find my question?

If you have any further questions about our products or services, please feel free to contact us at the following methods:
Email: support@steinluxe.shop
Phone: +1 (123) 456-7890

We look forward to providing you with high-quality home goods and services! Thank you for visiting steinluxe.shop!